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Legal information and credits



Auvergne-Rhône-Alpes Tourisme,
Site de Clermont-Ferrand
Parc Technologique Clermont-Ferrand - La Pardieu
7 allée Pierre de Fermat
CS 50502 - 63178 AUBIÈRE CEDEX

Auvergne-Rhône-Alpes Tourisme proposes tourist information about the Auvergne on the following website: www.auvergne-tourisme.info (hereafter referred to as the Website).


The website
Agence Interactive
Le Challenge
58 avenue Debourg
69007 Lyon

The regional online reservation system:
Alliance réseau
26 rue Saint Exupéry
BP 144 –
73303 Saint Jean de Maurienne cedex


The website is hosted on the premises of the company OVH 140 Quai du Sartel - 59100 Roubaix - France Tel: +33 (0)8 203 203 63 – (special call rate number: €0.118 per min)

The present general terms of use are intended to define all access and usage conditions for the Website. Access to, and use of this Website imply tacit and unreserved acceptance by the user of the most recent online version of the present terms.



The website www.auvergne-tourisme.info produced by Auvergne-Rhône-Alpes Tourisme is financed with the support of the Auvergne Region and of the European Union's European Agricultural Fund for Rural Development (EAFRD).


FEADER - Fonds européen agricole pour le développement rural




a . Editorial content and the proposal of tourism products and services

On the Website, Auvergne-Rhône-Alpes Tourisme proposes tourist information about the Auvergne, with the goal of helping users to prepare their stay or holiday in the region.

The users of the Website consequently have access to information displayed in a themed manner enabling them to discover the Auvergne as a tourist destination, but also to practical information helping them to organise their stay.

A search engine is provided for users, enabling them to access lists of service providers in addition to various documents and videos to help them make a success of their stay in the Auvergne. Concerning the presentation and marketing of the proposed stays, Auvergne-Rhône-Alpes Tourisme operates exclusively as an intermediary in the relationship between the users and service providers. This intermediary role is performed free of charge by Auvergne-Rhône-Alpes Tourisme with the aim of supplying information to the client. Despite all of the care and attention it devotes to these proposals, Auvergne-Rhône-Alpes Tourisme may under no circumstances be considered liable for any failings on the part of the service provider vis-à-vis its obligations to the client.

b. Online bookings

The Website provides access to tourism products incorporated within the regional e-marketplace system (Tool used: Open system from Alliance Réseau) in order to enable users to directly access the producers’ availability data and online reservation features. Each producer’s general terms are accessible at the time the reservation is to be confirmed. You must accept the general terms prior to making a reservation.



Access to Auvergne-Rhône-Alpes Tourisme's Website is available to any person wishing to obtain information concerning tourism activities in the Auvergne.

Access to the Website is provided in a continuous and permanent manner except in cases of force majeure or events outside tAuvergne-Rhône-Alpes Tourisme's control, and subject to any possible breakdowns or maintenance work required to ensure the satisfactory operation of the Website.

Furthermore, due to the inherent nature of the Internet, Auvergne-Rhône-Alpes Tourisme is unable to guarantee that the Website will be operational 24-hours a day, 7 days a week.



This site in its entirety is covered by French and international copyright law and intellectual property law. All reproduction rights are reserved, including those concerning downloadable documents and iconographical and photographic representations.

Reproduction on paper
With the exception of the iconographical features, the reproduction of the pages from this website on a paper medium is authorised on condition that the following conditions are met:
•  Circulated free of charge,
•  The content of the reproduced documents is not changed (i.e. - no modifications or tampering of any form)
• The website address (http://www.auvergne-tourisme.info) is explicitly cited as the source and a statement to the effect that the rights of reproduction are reserved and strictly limited is clearly displayed.

Reproduction in electronic form
The reproduction of all or part of this website via an electronic medium is authorised on condition that the source is clearly and legibly added and displayed: (http://www.auvergne-tourisme.info) along with the wording "All rights reserved".
The information used must only be used for personal, association-related or professional purposes. Any use for commercial or advertising purposes is strictly forbidden.

The creation of links to www.auvergne-tourisme.info
The website www.auvergne-tourisme.info authorises you to insert a hypertext link pointing to its content on condition that:
•  Deep linking is not used (i.e., the pages of the website www.auvergne-tourisme.info must not be nested within the pages of another website, but instead accessible by opening a window.
•  The source which will be pointing directly to the target content by means of a hypertext link is mentioned.

The information used may only be used for personal, association-related or professional purposes. Any use for commercial or advertising purposes is strictly forbidden. This authorisation does not apply to websites displaying information of a controversial, pornographic or xenophobic nature or which more generally may be offensive to the majority of visitors.

For other forms of use, please contact us.



The "online reservation" section (powered by the "Open System" tool from Alliance Réseau) is simply an online support tool, the purpose of which is to connect professionals proposing services and products of varying kinds (accommodation providers, restaurants, sporting and cultural activities, etc) and their clientele.
The role of Auvergne-Rhône-Alpes Tourisme is not that of a sales company.
Auvergne-Rhône-Alpes Tourisme simply hosts the content of the advertisements placed online by the professionals (including text and photos) either directly or via local reservation centres, in addition to orders from their clients.

Auvergne-Rhône-Alpes Tourisme is in no way involved in transactions between the purchaser and vendor.

Thus, Auvergne-Rhône-Alpes Tourisme provides no guarantees concerning the advertisements placed online, particularly concerning the capacity of the vendors, the accuracy of their advertisements, or the quality of the products and services proposed.

Similarly, Auvergne-Rhône-Alpes Tourisme issues no guarantees concerning the purchasers, and particularly regarding their capacity to pay for the goods or services ordered by them.



The photographs featured on the website www.auvergne-tourisme.info may not be reproduced without the prior agreement of Auvergne-Rhône-Alpes Tourisme. Any images used without the author's consent may form the basis for legal action.
Photographers’ names: Joël Damase, Jérôme Mondière, Luc Olivier, Pierre Soissons, David Frobert, Christophe Darbelet, Jean-Michel Peyral, Marc Delaguilhaumie, Rémy Lacroix, Arnaud Frich, Joël Juge, Gérard Cavailles, Thierry Marsilhac, Jérôme Chabanne, Philippe Fournier, Gérard Fayet, Patrick Andre, Hervé Vidal, Francis Cormon and Emmanuel Lattes



Auvergne-Rhône-Alpes Tourisme will make every effort to provide users with information which is as reliable as possible and of the highest possible quality.

The data displayed online via the website is intended to assist the general public, professionals, the press and the Auvergne-Rhône-Alpes Tourisme's regional partners to find tourist information. This data is regularly verified and updated. However, errors or omissions outside the Auvergne-Rhône-Alpes Tourisme’s control may nevertheless occur within the pages of its website.

Under no circumstances may Auvergne-Rhône-Alpes Tourisme be considered liable in the event of direct, indirect or consequential losses (including any financial or trading losses, or the loss of programs or data) resulting from its website and the use of the data and information displayed online therein, with certain information being supplied to it directly by the Auvergne's service providers.

Furthermore, Auvergne-Rhône-Alpes Tourisme declines all liability concerning any losses or damage related to the use of hypertext links displayed online on its website and the consultation of the websites to which they refer. Users are expressly reminded that Auvergne-Rhône-Alpes Tourisme has no control over (and bears no liability for) the content of these sites.

Auvergne-Rhône-Alpes Tourisme is in no way involved in the commercial relationship existing between the users of the Website and the service providers. Auvergne-Rhône-Alpes Tourisme’s role is exclusively limited to presenting the proposals and putting the users and service providers in contact with one another.

Thus, Auvergne-Rhône-Alpes Tourisme may not be considered liable for any direct, indirect or consequential losses suffered by users or by third parties, arising as a result of information circulated via the Website concerning proposals for stays, or of the commercial relationship possibly initiated with the service providers marketing these proposals or of the resulting contracts.

Furthermore, Auvergne-Rhône-Alpes Tourisme carries out no monitoring of the sites linked to its website by means of hypertext links, and declines all liability related to these websites and their content.



In compliance with the provisions of law number 78-17 of January 6, 1978 concerning information technology, files and personal liberty, all data of any form presented or collected on the website is covered by a declaration to the CNIL (Commission Nationale Informatique et Libertés - French data protection authority), under the number 399461.

As a user of the Website you authorise Auvergne-Rhône-Alpes Tourisme to use this personal data and/or to forward it for commercial purposes to its partners who may send you additional tourism information and/or special offers concerning stays, etc.
This information will enable Auvergne-Rhône-Alpes Tourisme to get a better understanding of the Website users. The information will be used to inform them of the existence of products and services proposed by Auvergne-Rhône-Alpes Tourisme or its partners.

As a user, the surfer has a right to access, modify, rectify and delete all data concerning him (under the terms of the data protection law of January 6, 1978 -modified).
All requests for the deletion or rectification of information should be addressed by letter to Auvergne-Rhône-Alpes Tourisme - Parc Technologique Clermont-Ferrand La Pardieu - 7 allée Pierre de Fermat - CS 50502 - 63178 AUBIÈRE CEDEX France or by e-mail.

Auvergne-Rhône-Alpes Tourisme may deem it necessary to use the "cookie" system.
A cookie does not make it possible to identify the surfer in person, but more generally to collect information during his visit to the website. This enables us to know which parts of our website are of most interest to our visitors, or to store information in a basket.
Auvergne-Rhône-Alpes Tourisme can then learn more about visitors’ interests and upgrade the site content and information accordingly, thereby ensuring that this is better adapted to surfers’ needs.

For users having submitted identification data (e-mail address, password, etc) specifically intended for use on the site (in the personal area, etc), these "cookies" will avoid the need to constantly re-enter this identification information as the cookies will "recognise" the user in question. It is possible to detect the existence of these "cookies" and to delete them where necessary.
It is possible to prevent cookies from being stored on the computer by deactivating this browser function in the browser’s preferences.



In the event that any of the provisions of the present terms are found to be void under the terms of a present or future legal or regulatory text or a final legal ruling from a competent jurisdiction or body, this provision of the contract will be considered as non-existent, with all other provisions contained in the present General Terms of Use retaining their full force and validity between the Parties.

Auvergne-Rhône-Alpes Tourisme reserves the right to unilaterally modify the terms of the present Conditions.

The new clauses will govern all future dealings between the parties and only the new version will be considered valid among them.

The present General Terms of Use are governed by French law concerning both their content and form.

In the event of any disputes or litigation, the parties agree to seek an out-of-court solution before referring the matter to the competent jurisdiction.

Tourisme en Auvergne

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